Automotive Case Study

Carloft.ca Achieves Highest Closing Ratios Yet with AVA™ Credit

Carloft.ca, a dynamic dealership in Kingston, Ontario, continuously seeks innovative strategies to optimize their sales and marketing efforts. For the past two years, they have leveraged AVA™ Credit to streamline processes, enhance lead qualification, and boost overall performance metrics across their operations.

The Challenge:

Carloft.ca aimed to improve lead contact ratios, increase booking rates in their Business Development Centre (BDC), and achieve higher closing ratios. They needed a digital tool that could provide upfront customer credit information and drive strong engagement across their social media and search campaigns.

The Solution:

General Manager Kerry Irven highlights how AVA™ has become a vital part of Carloft.ca’s sales and marketing strategy. AVA™'s ability to provide customer credit information upfront allows his team to better assess incoming traffic and accelerate booking ratios in their BDC. The tool's interactive nature also drives strong engagement across social media and search campaigns, consistently generating high-quality leads that convert.

The Results:

AVA™ Credit has delivered outstanding results for Carloft.ca:

  • High Contact Ratio: Their contact ratio hovers around 60%.
  • Exceptional Booking Ratio: Of contacts, about 40% are successfully booked.
  • Record-High Closing Ratios: Leading to "one of the highest closing ratios they’ve ever experienced."
  • Enhanced Lead Qualification: Upfront credit information improves lead assessment.
  • Strong Digital Engagement: Drives consistent, high-quality leads from social media and search campaigns.

Kerry Irven jokes that he’d "rather keep it to himself—because it’s just that effective," adding that "there’s no comparable tool in the industry."

Key Takeaways:

Carloft.ca views AVA™ as a major competitive edge, leading the way in credit technology by consistently delivering results that streamline processes, improve lead qualification, and significantly boost performance metrics. Its interactive nature and ability to provide crucial upfront data make it unparalleled in the industry.