At Oxford Dodge, Sales Manager Chris Legge is dedicated to ensuring customers find the perfect vehicle that aligns with their financial realities. He sought an essential tool that could streamline the sales process by providing verified credit information upfront, optimizing customer interactions from the very first moment.
The dealership frequently encountered situations where customers were unaware of their credit standing, leading to potential mismatches between desired vehicles and financial capabilities. This often resulted in wasted time and the setting of false expectations. Oxford Dodge needed a solution to guide customers to realistic, budget-conscious solutions efficiently.
Chris Legge integrated AVA™ Credit, which has become an essential tool in matching customers with the right vehicles from the very first interaction. By providing verified credit information upfront, AVA™ enables the dealership to better understand each client’s financial position. "It gives us just a great snapshot of the client and what they’re looking for versus what makes sense for them," Chris explains. This insight is especially valuable for customers who may be unaware of where they stand credit-wise, helping Oxford Dodge guide them to a realistic solution right away.
AVA™ has brought significant improvements to Oxford Dodge:
Chris cites AVA™’s efficiency, ease of use, and ability to enhance the budgeting and vehicle selection process.
For Oxford Dodge, AVA™ is instrumental in enhancing efficiency and customer satisfaction by providing immediate, verified credit insights. It ensures that both staff and clients are on the same page from the outset, leading to quicker, more informed decisions and a smoother path to vehicle ownership.
