In automotive retail, communication is everything. From the first customer inquiry to the final handoff between sales and F&I, dealerships depend on seamless collaboration to close deals efficiently and provide a great customer experience. That’s why Autocorp.ai is excited to announce the launch of its new Comments Module, a major upgrade to the platform’s existing Notes feature that makes dealership teamwork faster, clearer, and more connected than ever before.

Why We Built It

Dealership teams told us they needed a better way to communicate within AVA™. The old Notes feature, while useful, wasn’t built for the fast-paced, multi-person workflows that define a modern dealership. Notes were buried deep within lead details, lacked timestamps or author names, and didn’t alert team members when new updates were added.

The result? Missed messages, unclear handoffs, and wasted time.

The new Comments Module was designed to fix all that. It brings a transparent, collaborative communication system directly into every lead, helping sales, F&I, and management stay aligned, informed, and efficient throughout the deal cycle.

What’s New

The Comments Module delivers a set of powerful improvements designed around dealership feedback and real-world use cases.

1. Prominent Placement & Easy Access
The new Notes icon now appears at the top of every Lead Details page, making it easy for users to add or review comments instantly, no digging required.

2. Real-Time Visibility
Unread note counters now display on the main leads list, showing how many new updates have been added since you last checked. Sales teams can see at a glance where attention is needed most.

3. Full Transparency & Accountability
Each comment is automatically timestamped and attributed to its author, giving every note context and traceability. You can also see which team members have read each note, helping managers ensure full visibility and follow-through.

4. Automatic Read Tracking
As soon as a user views a comment, it’s marked as read, no manual updates required. This keeps communication efficient and up to date across departments.

How Dealerships Can Use It

The new Comments Module is built to support the daily workflows that keep dealership operations running smoothly:

Internal Team Handoffs
Sales reps can leave clear notes for F&I managers about deal structures, trade-in values, or financing preferences, ensuring a smooth transition and consistent customer experience.

Customer Conversation Tracking
Record phone calls, text exchanges, or in-person conversations so everyone can see a complete history of customer interactions in one place.

CRM Functionality
For dealerships using AVA™ as their primary CRM, the Comments Module acts as a shared communication hub for every active lead.

Follow-Up Documentation
Flag tasks, next steps, and reminders directly in the lead record so nothing slips through the cracks.

Why It Matters

Dealerships thrive on teamwork. Whether it’s coordinating between departments, managing hundreds of leads, or delivering a seamless customer journey, effective internal communication makes all the difference.

With the Comments Module, dealerships get:

• Faster team communication with centralized notes and real-time visibility
• Improved accountability through timestamps and author tracking
• Reduced errors and missed follow-ups by keeping all information tied to each lead
• A more efficient workflow that saves time and increases productivity

In short, this update turns your lead management process into a connected, transparent collaboration space, right inside AVA™.

What Dealers Are Saying

Early feedback from Autocorp.ai users has been overwhelmingly positive. Dealerships report smoother handoffs between sales and F&I, fewer missed updates, and better overall coordination. Many users have already started treating the module as their “in-platform chat,” making external communication tools unnecessary for lead discussions.

The Bigger Picture

At Autocorp.ai, every feature update is driven by one goal: helping dealerships modernize, simplify, and grow through smarter digital retail technology. The Comments Module is another step forward in building an all-in-one platform where every tool, from credit to trade to communication, works together seamlessly.

This is more than just a software update. It’s another way we’re helping dealerships sell smarter, collaborate better, and deliver the transparent, digital-first experience today’s customers expect.

Ready to Try It?

The new Comments Module is live now for all AVA™ users. Simply log into your Dealer Portal, open any lead, and click the Notes icon to start collaborating in real time.

If your dealership hasn’t experienced the power of AVA™ yet, learn more by booking a demo with us here!